Every organization, especially during slower economic times, wants to save money. It is important to periodically review all recurring monthly bills for inaccuracies, prevent abuse, identify fraud and look for cost-saving opportunities.

ComRes is sponsoring a Telecommunications Bill Review workshop on 11/19/2009 at their offices in Fort Lauderdale to help companies understand their telephone bills and know how to look for potential ways to save money. Many businesses can save money simply by knowing how eliminate services that are no longer needed.

ComRes, a telecommunications company based in Fort Lauderdale, Florida, has over 20 years of experiencing helping customers manage their telecommunications systems and infrastructure.

For more information on attending a Telecommunications Bill Review workshop, or for other ComRes business-improvement solutions, please call Sales at 954-462-9600 or email ComRes as sales@comresusa.com.

Here’s a tip on how to make yourself more accessible to customers and
key personnel on your Iwatsu phone system -

Program your desk phone to ring to your cell phone or ANY external
phone number

This is great letting people reach you:

*    When you are out of the office
*    Lunch breaks
*    If you are a mobile person who is frequently away from your desk
*    You are a critical resource for your company that must be reachable
outside of normal business hours

To utilize this key Iwatsu system feature requires 2 steps:

1 - Setup a Speed Dial for your cell or number you want to forward
your phone to:

A.    Press your FEATURE button on your Iwatsu phone
B.    Press your SPEED button on your Iwatsu phone
C.    Select a Speed Dial number from 90 - 99 to program (we will use
90 for this example)
D.    Enter the 7 or 10 digit number you want to forward your phone to
(e.g. 9544629600 - do not put in a 9)
E.    Press the FEATURE button one more time

Your Speed Dial is now created and you will not need to do this again
unless you want to change the number you forward to.

2 - Forward your desk phone

A.    Press the SPEAKER button on your Iwatsu phone
B.    Press the FWD button on your Iwatsu phone
C.    Press 14 + the Speed dial number you assigned (e.g. 1490)

Unless you change the speed dial number, the only thing you will need
to do to forward/un-forward your phone is press the FWD button from
now on.

We hope you find this feature useful. If you have any questions/comments about
this feature on your Iwatsu or other phone systems, please contact ComRes’
Service Department at 954-462-9600 (Toll Free 877-379-9600)

Iwatsu Whisper Page

Do you have an Iwatsu system? If so, try whisper page. Whisper page allows you to ‘whisper’ a private voice message to somebody that is on the phone (without the other person they are on the phone with hearing your message). To use the whisper page - when you call someone and get a busy signal, simply press and hold the * button on your phone, say your message (e.g. excuse me, but Mr. Smith is holding), then release the * button. The user that you sent this message to can now reply to you using the same steps - press the * button on their phone, say their message to you (e.g. ‘tell them to hold’), then release the * button. Whisper page is especially helpful for receptionists or administrators in sales/service environments who need to notify a busy phone user about a call that is waiting for them without going to their office. To learn more about this feature and how it works, please contact a ComRes support or sales representative at 954-462-9600 or email us at sales@comresusa.com.

ComRes, a 20-year old telecommunications company based in Fort Lauderdale, Florida, recently sold a large multi-site, nationwide installation of Polycom videoconferencing, including Polycom’s new Converged Management Application (CMA). CMA is an Enterprise-quality PC client videoconferencing solution that allows large, dispersed organizations to have cost-effective videoconferencing to the desktop or remote conference rooms.

With this sale, ComRes combined CMA with Polycom’s RSS Streaming video server and Videoconference Bridge to help a nationwide office cleaning company replace travel expenses for training. Once installed, this solution is expected to save over $1 million in travel costs, representing a 2 month payback on investment.

For more information on videoconferencing, or for other ComRes business-improvement solutions, please call Sales at 954-462-9600 or email ComRes as sales@comresusa.com.

ComRes doesn’t just sell equipment - we help you implement it and manage it. Are you frustrated that when you purchase telephone equipment that it does not perform as promised? ComRes Telecom will make sure that all its solutions perform to manufacturer’s specification and meet or exceed your expectations. Have you changed telecommunications carriers or upgraded services and not gotten the savings you were promised? ComRes Telecom provide cost-savings telecommunications solutions and can help monitor estimated savings to make sure you are getting what you paid for.

ComRes, a 20-year old telecommunications company based in Fort Lauderdale, Florida, is starting an educational Lunch-N-Learn on Wednesday, April 29th for insurance agencies. Insurance agents historically derive significant revenue from renewals of insurance policies. This workshop, in partnership with Iwatsu America, will show different ways for insurance agents to use telecom technology to increase their percentage of customer renewals.

In a ‘down economy’, smart companies invest in themselves. They use technology to increase efficiency and compete more aggressively against lesser-prepared competitors. The ComRes Lunch-N-Learn on April 29th will show how investments in new technologies can help insurance agents retain customers and increase revenues – even during a slower economy.

For more information on this workshop, or for other ComRes business-improvement solutions, please call Sales at 877-379-9600 or email ComRes at sales@comresusa.com.

ComRes, a 20-year Fort Lauderdale, Florida-based telecommunications company is offering plans to help many of the Nortel customers it services replace those systems with newer technology.

As announced June 20^th, Nortel has announced plans to liquidate itself (see full article at www.yahoo.com), selling any assets in can in bankruptcy.  This does not have any immediate impact on current Nortel customers, but will have a long-term affect on the ability to upgrade current Nortel equipment, obtain replacement parts and maintain knowledgeable service staff.

Several of the telecommunications manufacturers offered by ComRes (such as Mitel and Avaya) have attractive upgrade plans with deep discounts for replacing Nortel equipment.  Despite the current credit crunch, ComRes has seen little or no affect on customers’ ability to obtain funding through traditional leasing sources if they do not have cash for a new system.

Though ComRes is not an authorized Nortel distributor, we have serviced Nortel systems for most of our 20-year history and will continue to do so as our customers request us to.  If you want more information on what Nortel-replacement offers are available from other reputable manufactures, or funding plans available, please call Sales at 954-462-9600 or email ComRes at sales@comresusa.com.

Do you remember how to make a conference call or have another feature you want or need to do on your phone. Visit our website at http://www.comresusa.com/pages/usersguides.php. Here you can find a specific user guide for every phone system and every phone type. Click on the link and choose the appropriate phone system manufacturer and model. Click on the link for your model you want the user guide for.

The user guide will give you get step by step instructions on how to use every feature available to that phone type. For example conference calling, call forwarding, DND, redial, transferring, and even paging.
 
If you have specific questions on a given feature, or have trouble using the feature you can contact our office to speak with a technician. Call 877-379-9600 or submit a ticket on our website at http://www.comresusa.com/pages/workorders.php.

ComRes, a 20-year old telecommunications company based in Fort Lauderdale, Florida is reminding its customers that it is never too late to begin hurricane preparedness.  Though hurricane season officially started June 1, there are still things customers can do to prepare for a disaster.  Some of the things that ComRes offers are:

*       

*        Hosted IP Telephone systems – these ‘virtual’ phone systems are based in hardened co-location facilities.  You can use IP phones anywhere in the world behind high-speed Internet connections in order to run your business.  These can be as simple as a backup to your current system, or an entire system replacement.

*        VoIP phone Service – ComRes offers services from Nuvox that has a built-in web portal for customers to use to control their main phone numbers. 

*        UPS Battery Backup – this is the time to check your UPS systems to make sure they are working properly.  UPS batteries typically only last about 5 years, but their lifespan is shortened dramatically if their batteries are allowed to run completely dead.  If you believe your office will be without power, shut down all equipment including the UPS systems.

*        Conference Calling – if your office is shut down, a conference calling service is an excellent way to stay in touch with your employees on a regular basis to communicate the status of your business.  These services are typically free and you pay ONLY if they are used.

If you are interested in ways to help protect your business, please call Sales at 954-462-9600 or email ComRes as sales@comresusa.com.